In compliance to the ISO 9001:2015 requirements, the Municipality of Loon conducted its Special Management Review (MR) on May 26, 2025 at the QMS Office and Conference room. This is in preparation for the upcoming Stage 2 Certification audit of the Municipality on May 28 by the TUV Reinland. The Special MR is an evaluation exercise where the performance of the Quality Management System (QMS) is reviewed to check if the systems are producing the desired results. Specifically, the meeting aims to: reassess the municipality’s performance against established quality objectives, evaluate the effectiveness of risks and opportunities management, review findings and corrective actions from the Stage 1 audit and ensure the availability of necessary resources for QMS implementation.
Highlights during the meeting:
Municipal Mayor Elvi Peter L. Relampagos, Quality Management System (QMS) Chairperson, Mr. Arnulfo S. Relampagos, and Municipal Vice Mayor Lloyd Peter M. Lopez, M.D, delivered their messages in the event, exemplifying the leadership qualities expected of their roles. They pinpointed areas of improvement in the services and processes specifically the updates in the Motor pool and its guidelines c/o Ms. Maestrado, calibration schedule of measuring devices c/o the Municipal Health Officer, Dra. Lamparas, procument of pest control c/o Ms. Sheila Castrojo and reportedly stated that the procurement is already done and the service started on May 25, in all three (3) main buildings- Administrative, Executive, and Legislative buildings; Action taken from the negative feedback of the Office of the Building Official/Municipal Engineering Office was also carefully addressed. Reports on the 2025 Tourism Enterprises was run through with updates by Ms. Ching Relampagos showing comparative data from the earlier reports and, the concerns on the Visitor’s Control by the focal person Mr. Embradura reportedly addressed lack of personnel on the implementation. Along with these updates, Mr. Roluna also gave insights about the RFAs that was given to the respective offices including the Customer satisfaction and feedback by the HR associate, Ms. Capiolos. Furthermore, extent to which quality objectives have been met, Non-conformities, RFAs, and continual improvement, Process performance and product confomity, the changes affecting the QMS including the minor revision of the quality policy (QP) and, Audit results were discussed and deliberated by the QMR, Mr. Arnulfo Relampagos and addressed the actions and approaches for immediate solutions for each indicators with the members present during the Special MR. This review was documented through minutes of the meeting.
To close the program, Honorable Mayor Elvi Peter L. Relampagos provided the closing message where he said that ups and downs cannot be dodged. Something gets replaced each time, for the improvement of systems. He also extends his gratitude for the commitment of everyone present.
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